Walrusled 2FT LED Kitchen Linear Strip Batten Light Fixture, 20W, 2200lm, 5000K, IP20, 24 Inch LED Garage Linear Strip Light, 2 Foot LED Shop Linear Strip Light Fixture, 60CM Flush Mount LED Workshop Restaurant Spa Hallway Stairwell Batten Ceiling Light

Shipping Time

1. We try to process all orders within 1 to 2 business days (excluding weekends and holidays) after receiving payment. Order placed on weekend or holiday will be shipped on Monday or next working day. You will receive another notification when your order has shipped.

2. During peak periods or Covid-19 related issues, there is a possibility of potential delays due to a high volume of orders or courier service problems that are outside of our control.



Address Changes

Please check your address carefully as we are not responsible for any address changes. We have no responsiblity for shipping address provided wrongly. We will endeavour to accommodate your changes where possible, but it is a possibility that we will not see your email prior to your items being shipped. Note that when you receive your tracking number, you are able to change the delivery address as the customer.



Domestic Shipping

1. We offer free standard shipping for orders over $99 in the country where our product warehouse is located.

2. This generally means overnight to standard addresses and 5-7 days for rural, but some delays outside of our control may occur so we can not guarantee this.

3. Pick-Ups

We are an online shop only and pickup is not available.



International Shipping

1. We offer FREE shipping for orders over $99 - normally 10-14 working days, however, delays out of our control may occur and we do not guarantee this.

2. Our Express Shipping option is normally 5-9 working days, however, delays out of our control may occur and we do not guarantee this.

3. International buyers please note:
a. Import duties, taxes and charges are not included in the item price or shipping charges. These charges are buyer’s responsibility. We will try our best to reduce the risk of the custom duties.
b. Please check with your country's customs office to determine what these additional costs will be prior to buying.

4. We offer international shipping to the following countries:

Australia/Canada/France/Germany/Italy/New Zealand/Spain/United Kingdom/United States etc...

At this time, we do not ship to the rest of the world (like Egypt, Afghanistan, Pakistan, Russia, Libya, Mongolia etc...), but will in the near future.

For international cross-border transportation items, returns and exchanges are not accepted if not quality issues of products.

For domestic transportation items, returns and exchanges are accepted, but the buyer is responsible for freight fee if not quality issues of products.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. Buyer pays for return postage.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@walrusled.com. Please note that returns will need to be sent to the following address: 4th Floor, Building 8, Xinxintian Industrial Park, Xinsha Road, Shajing Town, Baoan, Shenzhen, Guangdong, China, 518104

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@walrusled.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items),  We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns special-offer or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@walrusled.com.